About Us Scientific Wire Company has a policy of supplying the highest quality material at the best prices and minimal delivery time it can offer to the trade.

If you have any suggestions or comments please email us at : sales [at] scientificwire [dot] com

Alternatively, you can call on 01371 238013 (International +44 01371 238013) or fax us on 01371 871882 or write to us at Unit 3 Zone A (Yellow Railings) Chelmsford Road Industrial Estate Great Dunmow Essex CM6 1HD UK - England (Mainland)
Making A Purchase Making a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.

We accept credit card payment.

If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.

We accept Visa, Mastercard, Visa Delta and Switch/Maestro.

We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped.


## Important Note:

Actual quantity will differ from the ordered quantity and an adjustment will be added to reflect this.
Differences should be within plus or minus 10 percent of the quantity ordered.

We will normally despatch ASAP with the adjustment made.

Orders that are paid by card : Your card will be pre-authorised for the amount on the order and the final confirmed amount will be charged in GBP Pounds Sterling on day of despatch.

## If you require to know the total before we despatch, then please indicate this in the "Special Order Instructions" (beneath the shipping option) - and we will hold the order pending your approval.

## Payments by Cheque / Postal Order / Bank Transfer
#1 : Must be in GBP £ Pounds Sterling, drawable from a UK Bank.
#2 : Please wait for us to contact you with the correct amount to pay (we will usually send you a proforma invoice)


Prices in Euros on this site are published to give an indication of the price in that currency - we will only charge the GBP amount, so the price converted back to EUROS may be different due to currency fluctuations and/or your payment processor applying extra charges (eg. bank charges, credit card exchange rate commission charges).

We only charge in GBP Pounds Sterling - payment received must match the GBP value of your order.

If payment is made by a credit card registered in another currency, the order will be charged in GBP and the card issuer will convert the GBP order amount back to your currency at their published rate & foreign exchange charges.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

The unit quantity prices on this website are valid for orders placed on this website only.

Typical parcel of 20KGS to UK - England (mainland) address will be £8.00

Online prices are for website orders only.

Prices for offline orders (verbal/fax/email) may be subject to surcharges due to extra overheads involved.

Goods will always be shipped via a carrier, please ensure that there will be someone at the delivery address to sign for the goods. The carrier will only deliver to the address specified as per your order. If no one is at the address they will leave a card for you to contact them. The carrier will attempt one more delivery before returning the goods to us. If goods are returned back to us, we will forward you any return carriage charge and (if goods are still required) a re-delivery charge.

When choosing shipping method, shipping method times are not a guarantee of how quickly you will receive the item from time of order. Those times are only valid from time of despatch, see further below under "Delivery Schedule" for order assembling, picking and despatch times - if goods are required by a certain date, please enter those details in the "Special Order Instructions" box during checkout.



The online system will calculate the carriage for you during checkout.

Delivery Schedule Most prepaid orders are processed and despatched within 1 working day of receipt of order.

Special metred items and items needing special requirement may take longer.

In all other cases we will endeavour to deliver as soon as all items are available as required.
Back Orders Sometimes items can be sold out before we can update the site, so if your item is out of stock, we will contact you by email.
Tax Charges For orders made from the UK or the European Union, 20% VAT is added.
(except certain VAT exempt places such as Guernsey and Jersey)

For orders made from the European Union, 20% VAT is added
Exception - for EU VAT registered customers, there is an option during the checkout to
(1)"tick" a box to confirm you are VAT Registered and
(2) enter in your EU VAT number.
- The EU VAT number will be checked against : http://http://ec.europa.eu/taxation_customs/vies/
- Please ensure your VAT registration number is recognised at that website
(3) Note: We can only send to the VAT registered address.

All other orders are VAT free.
Credit Card Security During checkout, the website will be a secured site

( check the address changes from : "http://" to "https://" ).

All checkout details sent thorugh the secured site are ENCRYPTED using 256 BIT ENCRYPTION. Encryption makes all data unclear for unauthorized people to view information travelling between computers. The information is encrypted before being transmitted over the internet. They are decrypted when the details reach us. They are not held in clear text on any web site.
Guarantee All enamelled copper wire products are made from UL approved factories.


Please contact us as soon as possible if you've placed an order but not received it after 15 working days of order or despatch.

We have a limited amount of time that we can claim for loss or damages from our carriers.
(eg. Parcelforce : we must claim within 30 days of despatch)

Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01371 238013 (International +44 01371 238013) or fax us on 01371 871882 or write to us at Unit 3 Zone A (Yellow Railings) Chelmsford Road Industrial Estate Great Dunmow Essex CM6 1HD UK - England (Mainland)
Privacy Policy Scientific Wire Company do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
Returns Policy The customer must inspect the products as soon as possible after direct delivery. If there is noticeable damage on a delivery where a signature is required, please sign the delivery "RECEIVED DAMAGED" and contact us to advise of the problem whereupon arrangements to rectify will be made.

No goods can be returned to Scientific Wire Company without its express consent.


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